Acount Manager
$68,000–$75,000 year
HybridSheridan, Colorado, United States
Job Summary
Account Manager for a landscape-maintenance portfolio, serving as the primary client contact and overseeing field operations. Responsibilities include identifying opportunities to sell ancillary services, developing accurate estimates and takeoffs, delivering bid proposals and designs, generating referrals, building long-term client relationships, conducting regular site walkthroughs, resolving client concerns, ensuring timely account renewals, collaborating with Operations Manager to meet service delivery expectations, scheduling site visits for quality reviews, supporting hiring/training of field crews, enforcing safety policies, maintaining CRM documentation, and helping the Branch Manager with leadership responsibilities. Strong emphasis on client satisfaction, retention, and ancillary revenue growth, with travel to job sites and flexibility to work in both office and field settings.
Required Qualifications
- Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
- Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace
- Strong written and verbal communication skills
- Demonstrated leadership and coaching abilities
Desired Qualifications
- Strong written and verbal communication skills
- Demonstrated leadership and coaching abilities
- Ability to foster collaboration and teamwork
- Proficiency with CRM systems and field operations software
- Experience in customer service, management, and leadership
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