ACIS Service Portfolio Senior Manager
$131,700–$131,700 year
On-siteHouston, Texas, United States
Job Summary
Lead core operational processes for ACIS Services supporting industrial and utility customers, driving commercial and operational strategies across Intent to Remittance activities. Manage the service portfolio activity P&L, ensuring margin improvement versus operating plans while overseeing project execution and operational risks. Collaborate with cross-functional partners to standardize governance, resolve execution issues, and align resources with customer requirements. Provide leadership for Inquiry to Order and Order to Remittance lifecycles, defining milestones and managing escalations for portfolio health. Requires 15 years of experience in customer service functions within a matrix organization, with 40% to 50% travel to North America.
Required Qualifications
- Engineering, Project Management or Operations degree or equivalent in Electrical and Mechanical Engineering
- 15 years of experience in Customer Service functions
- Scope of GE Grid products
- Experience in innovative Service environment
- Coordination of different businesses and cultures
- Previous works experiences in a matrix organization
- Knowledge of High Voltage equipment and solutions
- Negotiation skills (internally and externally with customers)
- Process improvement as well as service specifics to determine and satisfy customer requirements
- Ensure management quality with the goal of enhancing the company's image
- Must be available for approximately 40% to 50% travel to support project sites, field operations, and business activities across North America
- Must be legally authorized to work in the United States
- Must successfully complete a drug screen (as applicable)
Desired Qualifications
- Experience of Operations leadership roles with P&L responsibility
- Excellent networker, team player and manager having the ability to guide without dictating
- Good communication skills
- Dynamic and challenging, able to act as a change agent and to empower others
- Pragmatic sense to approach challenges
- Ambitious, potential to grow
- Recognized leadership skills and strong experience in building, working with and leading multi-functional operations team in a global setting and matrix environment
- Strong process and operational experience
- Strong Industrial Service business and financial acumen
- Understanding of the Services business
- Knowledge of financial processes and reporting
- Excellent communication/presentation skills, both written and oral
- High results and quality orientation
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