Accounts Receivable Supervisor

Oversee accounts receivable collection efforts and supervise the collections and cash applications staff. Create and post all new invoices, manage billing policies, and lead the team to collect balances based on monthly aging reports. Place direct phone calls and emails to past-due customers, transfer accounts to outside agencies per policy, and communicate with attorneys and vendors regarding payments. Relay accounts requiring bad debt write-offs to the Controller, prepare credit or debit memos, and manage unapplied receipts, short paid invoices, and charge backs. Address customer complaints concerning billing or service failures. Train staff on payments posting and maintain commission IDs.