Accounts Receivable Specialist
$75,000–$80,000 year
HybridWaltham, Massachusetts, United States
Job Summary
Monitor assigned customer accounts to ensure timely collection of outstanding balances and review aging reports to prioritize efforts based on account risk. Contact customers via phone and email to secure payment commitments, resolve overdue invoices, and investigate billing disputes or reconciliation issues. Maintain accurate collection documentation within ERP systems and collaborate with Billing and Business Development to resolve payment problems. Prepare account statements, reminders, and correspondence while identifying high-risk accounts and recommending strategies such as payment plans or escalations. Ensure compliance with internal controls and established accounts receivable procedures. This role supports Pharmaron's global contract research and manufacturing organization, helping pharma and biotech companies bring new therapies to life.
Required Qualifications
- Three or more years of Accounts Receivable and commercial collections experience
- Strong understanding of accounts receivable processes, collections practices, and account reconciliation
- Experience using ERP systems and Microsoft Excel
- Excellent communication, customer service, and negotiation skills
- Strong analytical, organizational, and problem-solving abilities
- Ability to prioritize multiple tasks and meet deadlines in a dynamic environment
Desired Qualifications
- Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
- Experience supporting organizations within contract research (CRO), life sciences, biotechnology, pharmaceutical, healthcare, or professional services environments preferred
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