Accounts Receivable Specialist
HybridKalamazoo, Michigan, United States
Job Summary
Analyze and resolve outstanding payment issues, determine root causes, and identify corrective actions for auto no-fault (PIP) insurance claims. Track and troubleshoot outstanding accounts receivable, generating aging reports regularly, while conducting account research to resolve payment application and discrepancies. Review and authorize valid customer account deductions and adjustments, leading resolution of customer account issues from start to finish. Work directly with insurance carriers on billing and collections, partnering with operations and billing teams to identify process improvements. This role supports a growing healthcare organization's subsidiary focused on auto no-fault claims, requiring five years of experience in accounts receivable or collections. Full-time day shift with a hybrid schedule, with occasional in-office time at the Kalamazoo location.
Required Qualifications
- Five Plus (5+) years of experience in accounts receivable, collections, or a related field
- Ability to work hybrid, with occasional in-office time at the Kalamazoo location as needed
- Full-time, day shift
Desired Qualifications
- Experience with auto no-fault/PIP insurance claims preferred
- Experience with billing and collections with insurance carriers in a case management environment preferred
- Comfortable working with AR aging reports, including manual tracking (e.g., Excel) while systems are being integrated
- Strong problem-solving skills and sound judgment on account discrepancies and adjustments
- Flexible, adaptable mindset — this is a newer function for the organization, and processes are still evolving
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