Accounts Receivable Specialist III
On-siteManila, Metro Manila, Philippines
Job Summary
Collect outstanding accounts receivable by contacting clients to resolve billing issues and reduce delinquency on assigned portfolios. Prepare customer statements, invoices, and bills while researching disputed balances to facilitate early payments. Negotiate payment arrangements and recommend accounts for escalation or third-party collection. Independently analyze accounts to execute collection and reconciliation plans, including credit request submissions and cash application analysis. Provide guidance to the team on administrative tasks, resolve complex queries, and mentor new hires on best practices. Suggest innovative solutions to achieve business goals and implement change management activities. Work with inter-departmental associates to resolve outstanding issues, attend to special projects, and participate in learning activities.
Required Qualifications
- Minimum of 6+ years' experience in Business-to-Business Accounts Receivable Collections
- Strong knowledge of collection processes and AR Policies & Procedures
- Excellent Customer Service Skills
- Research and reconciliation skills
- Excellent negotiation and customer service skills
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers
- Ability to calculate figures and amounts such as account reconciliation, discounts, settlement, and percentages
- Intermediate to advanced proficiency with MS Excel and Microsoft PowerPoint
- Strong attention to detail and excellent follow-up skills
- Ability to prioritize and manage multiple tasks
- Must be able to work well with individuals at all levels inside and outside of the organization
- Self-Starter with the ability to work with minimal supervision
- Flexible to work overtime as required
- Willing to work in night shift
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