Accounts Receivable Specialist
On-sitePawtucket, Rhode Island, United States
Job Summary
Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up. Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately. Identify uncollectable balances, prepare recommendations for demand letters or write-offs, and analyze payment trends to support collections strategy and reduce Days Sales Outstanding. Support process improvements, including automation and reporting enhancements, while handling accounting inquiries and special projects. Communicate directly with customers to manage open balances and payment plans, ensuring cash flow remains on track. Begin by learning Encore's systems and processes, then take ownership of assigned locations to drive efficiency and accuracy across the team.
Required Qualifications
- One to three years of experience in Accounts Receivable, Collections, or a related accounting role
- Understanding of accounting principles
- Strong analytical skills to interpret and validate financial data
- Excellent communication and relationship building skills
- Ability to collaborate effectively across teams
- Proficiency in Microsoft Excel
- Comfort working within multiple systems
- Highly organized
- Detail-oriented
- Ability to manage competing priorities
- Proactive mindset
- Curiosity to learn new processes, tools, and approaches
- Team-first attitude
- Desire to grow within a company that values innovation, accountability, and purpose
Desired Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- Experience in a multi-location, service-based, or construction-related business
- Experience using systems such as Sage, ServiceTrade, Esker, or similar AR tools
- Experience working directly with customers on past due balances or payment plans
- Track record of suggesting or implementing process improvements in AR or collections
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