Accounts Receivable Specialist
Hybrid · Milwaukee, Wisconsin, United States
Job Summary
Accounts Receivable Specialist responsible for managing and collecting outstanding AR balances to support cash flow objectives. Responsibilities include contacting customers on past-due invoices via phone, email, and written correspondence; monitoring AR aging reports; researching and resolving invoice discrepancies and payment disputes; negotiating payment arrangements; maintaining thorough documentation in financial ERP tools; handling weekly collection letters; using an internal ticketing system to resolve inquiries; assisting with cash application and reconciliations; monitoring collection metrics and aging trends; supporting period-close activities to ensure accounts are accurate and identify risks; maintaining positive relationships with customers while balancing collection objectives; escalating high-risk accounts to management; building collaborative relationships with internal stakeholders; identifying opportunities to improve collection processes and reduce outstanding balances; maintaining accurate customer account information and performing other related duties.
Required Qualifications
- 2+ years of collections, accounts receivable, or related accounting experience preferred
- Proficiency with ERP systems and Microsoft Office applications, particularly Excel
- Strong communication and negotiation skills
- Excellent customer service and relationship-building abilities
- Ability to handle difficult conversations professionally and effectively
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and follow through on outstanding issues
- Self-motivated with strong follow-up skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic understanding of accounting principles and accounts receivable processes
- Professional demeanor with a positive and high-energy attitude
- Experience with Microsoft Dynamics D365 Finance and Operations (F&O) and CE (preferred)
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