Accounts Receivable Representative III
On-siteLagunilla, Provincia de Limón, Republic of Costa Rica
Job Summary
Manage a portfolio of customer accounts to ensure timely collection of outstanding invoices while maintaining positive relationships. Proactively contact customers regarding past-due balances, investigate payment delays, and collaborate with internal stakeholders to resolve billing disputes. Review accounts for maintenance, process invoice submissions through portals, and apply incoming payments accurately while resolving discrepancies. Partner with Commercial, FP&A, and Accounting teams to improve collection effectiveness and support internal audits by maintaining SOX compliance. Identify opportunities to enhance operational efficiency and contribute to continuous improvement initiatives.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 2 years of experience in Accounts Receivable, Collections, Credit, or a related finance function
- B2 English Level
- Strong understanding of Accounts Receivable processes, collections, cash application, and customer account management
- Excellent problem-solving and analytical skills with the ability to investigate and resolve complex account discrepancies
- Strong communication and relationship-building skills with the ability to interact effectively with customers and cross-functional business partners
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas)
- Experience working with ERP systems such as SAP, Oracle, or equivalent
- High attention to detail, accuracy, and ability to manage multiple priorities in a fast-paced environment
- Ability to work independently while contributing effectively within a collaborative team environment
- Continuous improvement mindset with a focus on delivering operational excellence and outstanding customer service
Desired Qualifications
- Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- Experience working in a shared services or multinational environment
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