Accounts Receivable Officer

Conduct proactive outbound collection calls and manage incoming debt-related enquiries to achieve daily KPI targets, including a minimum of 50 calls and maintaining an overdue percentage below 5%. Resolve complex disputes by coordinating with internal stakeholders, Branch teams, and the Banking Group to facilitate asset collection or stop supply orders. Negotiate feasible repayment plans and settlements while ensuring strict compliance with ACCC guidelines, privacy laws, and Supagas policies. Maintain accurate documentation of all interactions and payment agreements within the system, including uploading invoices to platforms like Coupa and Ariba. Monitor and reduce bad debt write-offs by assessing account status and exhausting due diligence, including third-party DCA referrals. Manage ad hoc administrative tasks such as clearing unapplied cash, running daily reports, and ensuring efficient queue management for customer inquiries.