Accounts Receivable & Collections Specialist
On-siteMilford, Ohio, United States
Job Summary
Manage an assigned portfolio of customer accounts by monitoring aging balances, performing collections activities via phone and email, and applying daily cash receipts accurately. Resolve payment discrepancies, research customer deductions and short payments, and investigate billing issues in collaboration with internal departments. Maintain accurate account records, monitor delinquent accounts for timely payment, and analyze activity to identify trends impacting collections performance. Utilize Microsoft Excel to track account status, prepare reports, and support month-end Accounts Receivable activities. This role requires strong analytical skills, business acumen, and excellent customer communication to improve cash flow and reduce outstanding balances within a fast-paced Shared Services team in Milford, Ohio.
Required Qualifications
- Previous Accounts Receivable experience required, including cash applications and deductions
- Experience managing customer account portfolios and collections
- Strong understanding of AR processes and business operations
- Proficiency with Microsoft Excel
- Excellent verbal and written communication skills, with confidence speaking with customers by phone
- Strong analytical, problem-solving, and reconciliation skills
- Ability to prioritize multiple accounts and meet deadlines in a fast-paced environment
- High attention to detail and strong organizational skills
Desired Qualifications
- Customer-focused accounting professional with strong collections and relationship-building skills
- Confident communicator who can effectively resolve payment issues while maintaining positive customer relationships
- Analytical thinker with solid business acumen and a proactive approach to problem-solving
- Organized, detail-oriented professional who thrives in a fast-paced Accounts Receivable environment
- Self-motivated team player committed to improving cash flow and delivering exceptional customer service
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