Accounts Receivable - Collections Administrator

Manage an assigned portfolio of accounts to reduce DSO, bad debt, and write-offs while meeting team KPIs and cash flow objectives. Perform proactive collection activities through phone calls, emails, and account reviews to ensure timely payment resolution. Research and analyze customer accounts, including payment trends, order history, aging balances, and previous collection efforts prior to customer engagement. Maintain accurate and detailed documentation of collection activities, disputes, and customer communications. Investigate and reconcile billing discrepancies, unapplied payments, short payments, and account variances. Partner with Billing Specialists, Account Executives, Client Service Representatives and other internal departments to provide periodic account status updates and resolve outstanding issues. Identify and escalate “At-Risk” accounts to leadership, including recommendations for credit review. Support leadership with projects and initiatives focused on driving best-in-class cash collections processes and continuous improvement. Respond to customer inquiries and service support requests in a professional and timely manner.