Accounts Receivable Associate
$45,760–$54,080 year
RemoteNew York City, New York, United States
Job Summary
Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices. Lead collections conversations with professionalism and firm negotiation to resolve disputes, brokering payment plans and securing commitments. Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time, while managing tasks across Asana and Zendesk. Identify early warning signs of credit risk, escalate through defined channels, and produce weekly account-level AR reporting. Document every interaction to maintain audit-ready records and use AI tools to streamline workflows. Work remotely in AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, KS, KY, MD, ME, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WI.
Required Qualifications
- Currently located in and authorized to work in: AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, KS, KY, MD, ME, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WI
- 3+ years in B2B collections or high-volume customer service
- Bachelor's degree or equivalent professional experience
- Confidence to have difficult collections conversations, negotiate effectively, and secure payment commitments
- Proven track record managing a large account portfolio and hitting collections/aging targets in a fast-paced, high-volume environment
- Strong negotiation and de-escalation skills
- Hands-on experience with Slack, Asana, and Zendesk
- Comfortable working with data: Excel/Google Sheets fluency, pivot tables, and pulling insight from AR aging reports
- Excellent written and verbal communication
- Highly organized, detail-oriented, and comfortable creating and maintaining process documentation
- Thrives with ambiguity and change
Desired Qualifications
- BPO/customer-service background
- Genuine interest in enhancing the customer experience with a growing, technology driven company
- Comfortable using AI tools to work more efficiently and streamline repetitive tasks
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.