Accounts Receivable Associate

Own a dedicated portfolio of brand/retailer accounts, driving proactive outreach on past-due COD and net-terms invoices. Lead collections conversations with firm negotiation, resolving disputes and brokering payment plans to secure commitments. Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time. Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts. Identify early warning signs of credit risk or delinquency and escalate through defined channels before balances become uncollectible. Produce weekly, account-level AR and credit reporting, supporting Accounting with data for allowances. Flag likely-uncollectible invoices and coordinate next steps with brands, Accounting, and leadership. Document and maintain clean, audit-ready records of every account interaction and resolution. Use AI tools to streamline day-to-day workflows, drafting outreach and summarizing history. Continuously improve collections process documentation, tightening escalation paths as the team scales.