Accounts Receivable Associate

Accounts Receivable Associate at Accor for the Novotel Chennai Sipcot location. Responsible for establishing and maintaining coordination with all hotel departments to optimize cooperation, guest service, and productivity; respond to queries and resolve issues to ensure customer satisfaction; supervise and coordinate the Accounts Receivable section; process third-party claims and manage maintenance, review, updating, and collection of guest accounts per credit policy; handle refunds, allowances, discounts, and write-offs; investigate special collection problems and advise on credit policy and payment arrangements; recommend transfers of guest accounts to Delinquent Accounts; liaise with other functions to resolve collections issues; assist in preparing reports and analyses to show progress and trends; plan work distribution and ensure adequate staffing; ensure compliance with established practices and update staff on changes and standards; develop and recommend operating policies for the Accounts Receivable section.