Accounts Receivable Analyst
$54,080–$64,480 year
HybridLos Angeles, California, United States
Job Summary
Make daily collection calls, send e-mail correspondence to the customer AP department or file claims in the customer web portal, and monitor customer account details for non-payment, delayed payment, and other irregularities. Process daily chargebacks, identify and validate disputes, and reconcile accounts weekly and monthly while investigating and resolving customer queries or discrepancies in receipts versus invoicing. Coordinate research to properly classify deductions as valid or invalid, compile backup documentation for validation, and facilitate the preparation and presentation of AR account reconciliations to identify and resolve complex customer account issues including short-pay, credits, unapplied payment, and system issues. Assists the senior manager with ad hoc requests, special projects, and audit requests as they relate to AR. This role is based at the West Los Angeles, CA office with a hybrid schedule requiring in-office presence Monday through Wednesday and remote work on Thursday and Friday.
Required Qualifications
- 5+ years of accounts receivable experience or combined equivalent of education and experience
- 5+ years of experience with deduction research and reconciliation
- Must be professional, maintain a high level of confidentiality, and be able to handle multiple tasks simultaneously with speed and accuracy in a fast-paced environment
- Ability to think analytically, strategically, and execute problem solving measures as required
- Possess strong negotiating, and decision-making skills
- Proficient computer software and database skills
- Strong math, logical deduction, written and oral communication skills
- Able to deal with frequent change, delay, or unexpected events
- Ability to read, write, type, and verbally communicate effectively and professionally with other business units, customers, and vendors
- Ability to diplomatically deal with difficult situations and people while exhibiting a consistent level of professionalism
- Ability to independently prioritize and manage workload to meet deadlines
- Ability to be flexible with ad hoc requests and month end and year end close
- Positive and professional attitude
- Intermediate knowledge Microsoft Excel, including the ability to create and edit spreadsheets and use pivot tables
- Intermediate 10 key skills
- Knowledge of vendor compliance and routing guides
- Knowledge of vendor management service portals and internet search engines
- Knowledge of Microsoft Office applications
- Ability to generate ad hoc reports from Apex, Oracle and Demantra as required
- Trains, assists and able to mentor other members of the team while complying with credit and collection policies and procedures
Desired Qualifications
- Oracle and Demantra knowledge a plus
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