Accounts Receivable Analyst

Review customer accounts and aging reports to identify past-due balances and determine appropriate collection actions. Contact customers via phone, email, and written correspondence regarding overdue invoices, payment status, and account concerns. Investigate and resolve billing discrepancies, short payments, deductions, chargebacks, and payment disputes while maintaining detailed collection notes and account documentation. Process and apply customer payments accurately, reconcile accounts, prepare statements, and monitor payment trends to assess collection risks. Collaborate with Sales, Customer Service, Pricing, and other cross-functional teams to resolve account issues and facilitate timely payment. Prepare accounts receivable aging reports, collection metrics, and management reporting to support cash flow objectives.