Accounts Receivable Analyst - Collections
On-sitePasig City, Metro Manila, Philippines
Job Summary
Manage a portfolio of 300+ B2B accounts, ensuring timely payment collection and reducing delinquent balances through aging report reviews and prioritized follow-ups via phone, email, and dunning letters. Investigate invoice disputes, billing discrepancies, and pricing concerns while processing credits, refunds, and adjustments with accurate documentation. Collaborate with Sales, Operations, and Finance teams to resolve payment barriers and support month-end close activities. Prepare collection reports and aging analyses to drive cash flow improvements. Work EU mid-shift or US night shift, onsite four days per week in Ortigas Center.
Required Qualifications
- Bachelor's degree in Accounting, Finance, or a related field
- At least 1 year of B2B collections experience, ideally handling high-volume account portfolios
- Strong understanding of the Order-to-Cash (O2C) cycle
- Experience managing customer accounts and driving collection outcomes in a deadline-driven environment
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Knowledge of invoicing, account reconciliation, credits, refunds, and invoice adjustments
- Strong communication, stakeholder management, and customer service skills
- Excellent organizational skills, attention to detail, and ability to prioritize workload effectively
- Advanced English communication skills, both written and verbal
- Flexibility to work EU mid-shift (core schedule) or US night shift when required
- Amenable to working onsite 4 days per week in Ortigas Center, Pasig City
Desired Qualifications
- Experience with Oracle ERP modules
- Experience using electronic invoicing platforms and customer portals such as Ariba and similar systems
- German or French language proficiency (language allowance may be available)
- Previous experience in high-volume B2B collections environments
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