Accounts Coordinator
RemoteIndia or Bayswater, Western Australia, Australia
Job Summary
Process, allocate, and reconcile customer payments accurately while reviewing daily account balances and investigating discrepancies. Monitor failed payments, send reminders for overdue accounts, and respond to customer enquiries via phone and email to resolve issues promptly. Maintain accurate customer records, update account information in the system, and liaise with internal teams to address billing and payment matters. Escalate complex account issues when necessary and ensure all work adheres to company policies. This role supports an Australian automotive company specializing in vehicle sales, rentals, and fleet solutions.
Required Qualifications
- Previous experience in accounts administration, account coordination, or a similar customer service role
- Strong attention to detail and high level of accuracy
- Good understanding of payment processing and account reconciliation
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Ability to prioritise tasks and work independently
- Proficient in Microsoft Office, particularly Excel, and comfortable learning new software systems
- Professional, reliable, and customer-focused
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