Accounts and Billing Specialist
On-siteAlabang, Calabarzon, Republic of the Philippines
Job Summary
Respond to tickets and inquiries regarding accounts and billing requests. Provision and upgrade accounts by coordinating with Sales and Implementation teams, monitoring auto and manual provisioning, and processing churn. Conduct deal closing walkthroughs, analyze order forms, and ensure timely month-end and quarter-end deal closures. Manage invoicing and billing tools, including special requests and sales tax processing, to ensure all invoices are processed monthly. Process renewals, coordinate with Sales and Customer Success teams, and ensure timely collections across APJ, EMEA, and USA regions. Handle various payment methods, manage vendor registrations, and generate reports for the finance team. Maintain clean records in accounting systems and coordinate with the AP Team.
Required Qualifications
- Must be a graduate of Business, Finance or related field
- 3+ years of working experience in Accounts Receivable operations
- Strong understanding of AR operations, Order to Cash (O2C) processes, and month-end close activities
- Advanced proficiency in Microsoft Excel and Google Workspace tools
- Experience using ERP systems such as NetSuite, Coupa, or similar platforms
- Amenable to work on the weekends (when needed) and holiday shifting
Desired Qualifications
- Experience working in a SaaS or iPaaS company is a plus
- Exposure to AI-enabled finance operations, intelligent workflow automation, or digital transformation projects
- Strong attention to detail and good analytical skills
- Responsive to queries and strong work ethic
- Great time management and organizational skills
- Excellent collaboration and communication skills
- Able to work independently but values teamwork and spirit
- Has a positive, willing-to-learn attitude, and resilient
- Has a high level of curiosity and enjoys taking initiative
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