Account Technologist-CMP
On-siteShanghai, Shanghai, China
Job Summary
Manage install base and new product applications to drive customer satisfaction and identify business risks. Define and implement processes using Applied Materials products to meet current and future productivity requirements. Guide technology development and transfer as a customer technology expert, integrating requirements into the internal product roadmap. Resolve complex field process issues using systematic troubleshooting and statistical techniques like DOEs to determine root causes. Lead customer demos, define processing conditions, and analyze results while negotiating process specifications. Position new technologies with customers, make management presentations, and participate in defining product strategy. Provide feedback on process and hardware improvements to meet customer roadmap requirements.
Required Qualifications
- Expertise in own specialized discipline or field
- Depth and/or breadth of expertise in own specialized discipline or field
- Demonstrates business expertise
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services
- Ability to lead functional teams or projects with moderate resource requirements, risk, and/or complexity
- Ability to lead others to solve complex problems
- Sophisticated analytical thought to exercise judgment and identify innovative solutions
- Ability to impact the achievement of customer, operational, project or service objectives
- Work guided by functional policies
- Ability to communicate difficult concepts
- Ability to negotiate with others to adopt a different point of view
- Management level presentation skills
- Ability to participate in defining product strategy, identifying gaps
- Ability to provide feedback on process and hardware improvements to meet customer roadmap requirements
- Ability to keep abreast of new developments that directly impact unit processes
- Ability to participate in publishing in ET conferences and journals
- Relocation Eligible: No
Desired Qualifications
- Experience with DOE (Design of Experiment) to determine root cause and action plans
- Experience using sound statistical techniques
- Experience with systematic troubleshooting methodology
- Experience creating mechanisms to communicate issues and track progress
- Experience with customer demos, including defining demo conditions, wafer processing and analyzing results
- Experience managing the definition and implementation of processes and applications
- Experience integrating customer technology requirements into internal product roadmap
- Experience guiding technology development and transfer
- Experience resolving complex field process issues
- Experience negotiating process specifications with customers
- Experience taking ownership of delivering required solutions to customers that meet specification
- Experience taking the lead in positioning new technologies to customers utilizing technical information from divisions
- Experience forming strategic partnerships to evaluate new and emerging technologies
- Experience overseeing joint development activities or beta-site testing programs
- Experience making management level presentations
- Experience participating in defining product strategy, identifying gaps
- Experience providing feedback on process and hardware improvements to meet customer roadmap requirements
- Experience keeping abreast of new developments that directly impact unit processes
- Experience participating in publishing in ET conferences and journals
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