Account Support Specialist
On-siteRocky Hill, Connecticut, United States
Job Summary
Process customer quotes, orders, modifications, and cancellations received by phone and email, ensuring accuracy and timely handling. Partner closely with Sales to provide a seamless customer experience while serving as the primary internal point of contact for inquiries regarding quotes, orders, products, and delivery. Monitor open orders and quotes to proactively follow up on delays or outstanding items, and maintain accurate ERP backorder information and CRM records. Investigate customer non-conformances and coordinate appropriate actions to resolve issues, while providing courteous assistance to walk-in customers. Collaborate with Sales, Operations, Finance, and Warehouse teams to address customer needs, participate in internal and vendor-led training, and develop an understanding of technical specifications. This role requires 5 days a week in the office and demonstrates HESCO's core PRIDE values of Passion, Respect, Initiative, Dependability, and Ethical behavior.
Required Qualifications
- High school diploma
- Requirement of 5 days a week in office
- Strong organizational skills
- Excellent attention to detail and accuracy
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- Strong communication and problem-solving skills
- Ability to work effectively both independently and as part of a team
- Proficiency with Microsoft Outlook, Teams, Word, and Excel
Desired Qualifications
- Bachelor's degree
- Previous experience in customer service, account support, sales support, distribution, or manufacturing
- Experience working with ERP and/or CRM systems
- Familiarity with electrical or industrial products
- Ability to develop and maintain positive working relationships with customers, vendors, and coworkers
- Relevant experience and industry knowledge
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