Account Support Rep.
$31,200–$31,200 year
On-siteOrlando, Florida, United States or Florida, United States
Job Summary
Prepare product configurations and customer quotes using on-line tools while accurately ordering products and applying rebates to maximize gross profit. Serve as the primary point of contact for customers, delivering timely responses to quote requests and product questions, and proactively communicating order status, delays, or pricing changes. Manage the shared quote and support queue to ensure no requests are missed, resolve issues at first contact, and escalate complex matters as needed. Maintain in-depth knowledge of relevant products, promotions, and government contract requirements for K-12 and state clients.
Required Qualifications
- Technology industry experience or 2 years of sales/customer service experience (non-retail)
- Excellent communication skills
- Detail-oriented
- Effective interpersonal skills
- Energetic and enthusiastic individual
- Working knowledge of Office applications
- Demonstrated ability to multitask
- Confident with customer interactions
- Strong sense of ownership and urgency in responding to customer quotes and questions
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- College degree
- Prior experience selling computer hardware, software, solutions, or services
- Certifications in Advanced Technology (Cisco)
- 3 years of work experience within the IT industry
- Experience with CRM, quoting, or ticketing tools (e.g., ConnectWise)
- Familiarity with government, Higher Ed and K-12 procurement processes and contract vehicles for those supporting Government/Education account managers
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