Account Supervisor, Chase Travel
On-site · London, England, United Kingdom
Job Summary
Coordinate and fulfill end-to-end travel bookings that align with client needs and policies; utilize travel management tools (e.g., GDS) to streamline booking, ticketing, and itinerary management; serve as the final escalation point to diagnose and resolve complex travel issues promptly; maintain strong client relationships and provide tailored solutions; monitor and analyze itinerary and service quality metrics to drive continuous improvement; coach and mentor junior advisors, modeling best practices and elevating team performance.
Required Qualifications
- Three years of people-manager experience, including coaching and performance development
- Extensive experience in travel management, including strong knowledge of travel policies and procedures
- Demonstrated proficiency with travel management technology and GDS for booking, ticketing, and itineraries
- Proven ability to manage client relationships, anticipate needs, and deliver tailored solutions
- Effective analytical skills to systematically evaluate and resolve travel-related issues
- Strong written and verbal communication skills to convey clear, concise updates and recommendations
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