Account Supervisor Bilingual ($21 - $23)
$43,680–$47,840 year
On-siteTampa, Florida, United States
Job Summary
Oversee passenger service representatives by assigning front counter and airline account tasks, conducting new employee orientation on work rules and terminal procedures, and training staff on policies including cash handling and security. Ensure quality service by interfacing with other departments to resolve issues and promptly addressing customer complaints with positive resolution. Manage a team of up to 15 while maintaining operational efficiency under limited supervision. Requires valid driver's license, bilingual proficiency in English and Spanish, and ability to lift 50-pound luggage. Flexible scheduling including weekends and holidays is mandatory.
Required Qualifications
- Ability to supervise up to 10-15 passenger service representatives
- Maintain a valid driver's license
- One year college certificate or technical school, six months related experience or equivalent combination of education and experience
- Must be available and flexible to work variable shifts including weekends and holidays
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas
- Must be able to speak, read and write in English proficiently
- Must have strong verbal and written communication skills
- Knowledgeable of computer software programs
- Must be able to pass all pre-employment testing to include a drug test and a physical
- Must be Bilingual (English and Spanish) required
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