Account Success Manager
Hybrid · New York City, New York, United States
Job Summary
Account Success Manager responsible for building and maintaining relationships with key stakeholders, guiding onboarding and adoption, organizing webinars/events/case studies to strengthen the customer network, identifying customer needs to tailor solutions, creating strategic plans for long-term client growth, and communicating proven strategies to drive success. Hybrid onsite role based in NYC with 4 days in the office; focus on renewals, upsells, and customer satisfaction through feedback and collaborative action plans.
Required Qualifications
- 5+ years of experience in a Customer Success role, specifically at B2B growth-stage startups
- Owned the full client lifecycle, renewals and upsells
- Ability to build and maintain relationships with key stakeholders
- Experience guiding onboarding and adoption
- Ability to create strategic plans for managing client relationships
- Strong communication and collaboration skills
- Fast learner and able to thrive in a fast-paced environment
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