Account Specialist
$62,400–$72,800 year
On-siteSan Luis Obispo, California, United States
Job Summary
Accurately process and track customer orders and purchase orders with high attention to detail in the ERP system. Provide timely, professional customer communication on order status, shipping updates, and routine inquiries via phone and email. Support internal teams through disciplined data entry, documentation, and routing across manufacturing, shipping, and quality functions. Assist in the onboarding of new customers by supporting account setup, documentation, and initial order coordination. Maintain accurate records of RMA documentation, POs, and correspondence while flagging discrepancies to supervisors. This entry-level role serves as the foundation for the Account Management career track within a defense, semiconductor, and industrial automation manufacturer. Works under direct supervision with structured guidance and regular check-ins.
Required Qualifications
- Associate's degree or higher in Business, Communications, or a related field, OR equivalent professional experience
- 0-2 years of experience in customer service, order management, inside sales support, or a related administrative/coordination role
- Strong attention to detail and accuracy in data entry and documentation
- Clear, professional written and verbal communication skills
- Proficiency with Microsoft Office (Outlook, Excel, Word); willingness to learn ERP and CRM systems
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Team-oriented mindset with a willingness to learn and follow established processes
- Minimal travel expected (0-5%)
- Occasional schedule flexibility to support customer deadlines
- Works under direct supervision with structured guidance and regular check-ins
- Valid California Driver's License and clean driving record (if asked to drive for company purposes)
- Authorization to participate in identity verification process for secure client or government portals
Desired Qualifications
- Experience with ERP systems (e.g., Epicor, SAP, NetSuite) or order management platforms
- Exposure to manufacturing, industrial, aerospace, or defense-adjacent environments
- Basic familiarity with purchase orders, shipping terms, or returns coordination processes
- Interest in a long-term career in account management or technical sales support
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