Account Specialist I - Retail and Card Services - Taguig
On-site · Taguig, Metro Manila, Philippines
Job Summary
Account Specialist I at JPMorganChase will be the first point of contact for clients, delivering customer service for various financial products in a fast-paced call center environment. Responsibilities include handling 100+ calls daily, interpreting needs, providing solutions, navigating multiple computer systems, working independently and with a team, following regulatory and departmental procedures, and maintaining empathetic, respectful interactions. The role emphasizes quick product/system learning, adaptability in diverse contexts, and ability to manage complex customer interactions while delivering informed, proactive support.
Required Qualifications
- Completed at least 2 years in college or, Completed the K-12 Curriculum or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
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