Account Specialist
On-siteDouglasville, Georgia, United States
Job Summary
Conduct high-volume proactive outreach via phone, text, and email to manage a dedicated client portfolio, ensuring consistent engagement and retention. Monitor client accounts, process inquiries, and maintain accurate CRM data while acting as the initial point of contact for issues. Document and route complex problems to internal teams and track daily communication metrics to report on account health. Requires a minimum of 30 outbound calls daily, full-time schedule (closed Sundays), and proficiency with CRM and messaging tools. Holmes Motors specializes in used and lease-here-pay-here car sales, offering in-house financing and no-credit-check options to facilitate accessible car ownership.
Required Qualifications
- Exceptional ability to convey information clearly and professionally through phone calls, text, and email
- Demonstrated ability to meet daily call quotas and manage a large volume of digital correspondence
- Proficiency with CRM software, email platforms, and professional messaging applications
- Highly organized, detail-oriented, and capable of prioritizing tasks in a fast-paced environment
- 5 days a week (Closed Sunday's), 2 days off - Except During Tax Season
Desired Qualifications
- A genuine passion for helping clients and building long-term, trusting relationships
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