Account Specialist
On-siteNorth Carolina, United States or Cincinnati, Ohio, United States
North Carolina, United States or Cincinnati, Ohio, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Answer customer calls and provide prompt issue resolution for both internal partners and external customers. Process new accounts and orders, perform data entry, assist in account reconciliation, and prepare reports and invoices. Make outbound calls to gather information and follow up on customer issues. Requires minimum one year customer service experience and proficiency with Microsoft Office. Full-time, 1st shift position with competitive pay and comprehensive benefits.
Required Qualifications
- Minimum 1 year customer service experience
- High School Diploma/GED
- Bachelor's Degree preferred
Desired Qualifications
- Experience with heavy inbound, outbound and transferring calls
- 3 years' Business-to-Business account support
- Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
- Experience with proofreading and editing documents
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