Account Specialist - Automotive Business Unit
HybridAnn Arbor, Michigan, United States
Job Summary
Serve as the primary point of contact for customer accounts within the Automotive Customer Service Department, managing orders, changes, releases, and follow-up activities to support on-time delivery. Coordinate closely with internal teams including sales, planning, production, logistics, and operations to resolve issues and monitor account activity, shipment status, and backlog. Maintain accurate customer records, system updates, and pricing information while preparing reports and summaries using Microsoft Office tools. Support problem solving, escalation management, and corrective follow-up activities to drive issues to resolution. This hybrid role requires three days per week in the Ann Arbor, Michigan office.
Required Qualifications
- Associate or bachelor's degree
- Relevant experience in customer service, account management, sales support, or a similar business support role
- Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, Word, and PowerPoint
- Excellent organizational, communication and time management skills
- Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a team environment
- Strong attention to detail and commitment to accuracy in a customer-facing environment
- This is a hybrid position requiring three days per week in the Ann Arbor, Michigan office
Desired Qualifications
- Experience working in the automotive industry
- Knowledge of SAP S/4 and Ariba systems
- Experience supporting customer accounts in a fast-paced manufacturing, supply chain, or automotive environment
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