Account Service Representative - Bilingual
$45,000–$60,000 year
On-siteVaughan, Ontario, Canada
Vaughan, Ontario, CanadaOn-siteFull Time$45,000–$60,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage customer service, clerical, and administrative duties for multiple clients, ensuring accurate order collection online and offline. Oversee EDI transactions, enter customer orders, and maintain inventory while processing returns and claims for transit damages. Advise clients on minimum order quantities, promotional deals, and pay terms, then handle inquiries, complaints, and back order information. Communicate daily with clients to provide requested information and liaise with the Account Receivable department for credit releases.
Required Qualifications
- Ability to work independently and as a team member
- Excellent verbal and written communication skills
- Excellent customer service skills and pleasant telephone manner
- Good interpersonal skills to liaise effectively with clients, customers, staff and management
- Attention to detail
- Secondary school diploma
- 2+ years' in customer service or equivalent combination of education, experience and training
Desired Qualifications
- Strong Bilingual communication skills - English and French is an asset
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