Account Service Representative
$150,000–$200,000 year
On-siteCalgary, Alberta, Canada
Job Summary
Manage customer service, clerical, and administrative duties for multiple clients by entering orders, overseeing EDI transactions, and communicating daily via verbal and written channels. Enforce client guidelines regarding minimum order quantities, pay terms, and promotional deals while handling inquiries, complaints, and credit holds. Process returns, convey back order information, maintain inventory verification, and process claims for transit damages. Maintain current knowledge of client deals and contract details as required. Requires secondary school diploma and 3+ years in customer service. Day shift, Monday to Friday. Competitive salary with medical, dental, pension, and paid sick days.
Required Qualifications
- Secondary school diploma
- 3+ years' in customer service or equivalent combination of education, experience and training
- Ability to work independently and as a team member
- Excellent verbal and written communication skills
- Excellent customer service skills and pleasant telephone manner
- Good interpersonal skills to liaise effectively with clients, customers, staff and management
- Attention to detail
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