Account Service Delivery Associate

Coordinate day-to-day operations between clients, supply chain stakeholders, and internal teams to ensure seamless service delivery and timely issue resolution. Monitor shipment performance and service KPIs across assigned accounts, flagging exceptions and escalating proactively. Assist in preparing regular business review materials, including performance reports, data analysis, and client-facing presentations. Maintain accurate records of client interactions, service issues, and follow-up actions within Flexport's systems. Build working relationships with client operational contacts through consistent communication and support pricing processes by gathering data and benchmarking options. Identify early signals of growth opportunities or service risks to contribute to share-of-wallet and retention strategies. Collaborate cross-functionally with origin, destination, customs, and product teams to deliver end-to-end client solutions.