Account Resolution Specialist
$50,960–$60,507 year
HybridLos Angeles, California, United States
Job Summary
Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes. Manage assigned evictions and delinquency while initiating timely communication with residents and internal/external counsel. Analyze resident ledgers for correctness, complete corrections, and review for legal proceedings. Provide strategic guidance and negotiations during eviction proceedings and ensure systems and data sources remain accurate for reporting. Report on trends, causes of delinquency, and provide resolution insights. Operate in a fast-paced setting requiring multitasking and adaptability, working Monday through Friday in a hybrid arrangement with four in-person days at Essex's corporate offices.
Required Qualifications
- High school diploma or GED equivalent
- Ability to comprehend and interpret instructions
- Ability to write routine reports and correspondence
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
- Ability to understand and carry out general instructions in standard situations
- Ability to solve problems in standard situations
- Basic analytical skills
- Ability to multitask and adapt quickly to changing priorities
- Ability to work Monday through Friday
- Ability to sit or stand for extended periods
- Minimum of four days per week in-person office requirements
Desired Qualifications
- 1-2+ years of customer service, accounting, and eviction proceedings experience
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