Account Resolution Specialist
On-siteLos Angeles, California, United States
Job Summary
Own the dispute and fraud processes on past-due accounts from initial complaint through timely close-out, including investigating cases, communicating with merchants and partners, and logging all activity according to bank requirements. Appropriately log, code, and document bankruptcy accounts while keeping statuses current and sending files to the proof-of-claim vendor as needed. Prepare and send past-due collection notices and demand letters, ensuring every account action remains documented, audit-ready, and compliant. Pitch in on other collections and servicing tasks as the team needs. This role supports Credit Key's mission to disrupt B2B lending by managing special handling accounts in the past-due portfolio within a small, collaborative team.
Required Qualifications
- 3 to 5 years in commercial collections, recovery, or loan servicing with hands-on dispute, fraud, or bankruptcy account experience
- Working knowledge of FDCPA, FCRA, and bankruptcy fundamentals
- Strong investigation, documentation, and communication skills
- Ability to run a caseload on your own and manage deadlines without reminders
- Team-player mindset and a positive attitude
- Willingness to jump in on work outside your core caseload
- Treat teammates and customers with respect
- Curiosity and a willingness to learn
- Sharp attention to detail, especially when logging and documenting bank requirements
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