Account Resolution Specialist
RemoteUnited States
United StatesRemoteFull Time
Full Time
Job Summary
Own the dispute, fraud, and bankruptcy account processes from initial complaint through timely close-out, conducting investigations, communicating with merchants and partners, and logging all activity per bank requirements. Prepare and send past-due collection notices and demand letters as needed, ensuring every account action remains documented, audit-ready, and compliant. Pitch in on other collections and servicing tasks as the team needs. This role supports Credit Key's mission to disrupt B2B lending by managing special handling accounts in the past-due portfolio within a small, collaborative team environment.
Required Qualifications
- 3 to 5 years in commercial collections, recovery, or loan servicing with hands-on dispute, fraud, or bankruptcy account experience
- Working knowledge of FDCPA, FCRA, and bankruptcy fundamentals
- Strong investigation, documentation, and communication skills
- Ability to run a caseload on your own and manage deadlines without reminders
- Team-player mindset and a positive attitude
- Willingness to jump in on work outside your core caseload
- Treat teammates and customers with respect
- Curiosity and a willingness to learn
- Sharp attention to detail, especially when logging and documenting bank requirements
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