Account Representative

Answer incoming phone calls and direct them to the appropriate employee. Respond to customer inquiries via phone and email regarding calibration quotes. Generate new and repeat sales by providing product and technical information in a timely manner. Assist with scheduling onsite calibration services and provide customers with updates on their equipment and service status. Educate customers on calibration terminology, features, and benefits to improve customer satisfaction. Build and maintain strong, long-lasting customer relationships while understanding business structures across various industries to identify key decision-makers. Generate calibration quotes using internal software programs and contact customers promptly to obtain purchase orders and other required purchasing documents. Maintain accurate customer account information and stay organized to meet objectives and deadlines. Continuously expand job knowledge by studying equipment profiles, calibration methods, and participating in technical discussions within the laboratory. Maintain a working knowledge of the laboratory's current Scope of Accreditation.