Account Relationship Manager
RemoteUnited States
Job Summary
Own the relationship with existing WinePOS and WineCommerce retailers by maintaining account health, identifying growth opportunities, and closing sales for hardware and software expansions. Keep an in-depth understanding of client needs, industry trends, and competition while staying current on all product and technology updates. Work accounts in ranked order to uncover add-on opportunities, run product demos to educate the book of business, and generate leads for outside sales through the CRM process. Collect and update customer information to ensure the database remains accurate and useful. Set up clean handoffs to the Implementation Team with core account details. This relationship-driven B2B sales role reports to the VP of Sales and Marketing. You will report to the VP of Sales and Marketing.
Required Qualifications
- A track record in account management, inside sales, or customer success
- Ideally with software or SaaS
- Strong presentation and negotiating skills
- The ability to explain solutions clearly in both formal and informal settings
- Strong organization and time management
- The discipline to work a book of accounts consistently
- Excellent written and verbal communication
- Results-driven and self-motivated
- Genuine integrity
- A determination to close
- The ability to build real rapport with all kinds of people
- The ability to stay composed under pressure
- Experience selling or supporting POS and/or e-commerce solutions
- Experience in the wine, spirits, or wider liquor industry
- Training in a structured sales methodology such as Sandler, SPIN, MEDDPICC, or Challenger
- Remote-first within the United States or Canada
- Occasional on-site presence at the New Jersey office for events and training
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