Account/Process Trainer - BGC, Taguig

Conduct training needs analysis to identify gaps and extend follow-up support on the floor to sustain learning and improve performance. Design and develop end-to-end course curriculums using established methodologies, delivering training with effective techniques while applying basic research principles ethically. Requires a 4-year degree, 4 years of BPO experience including 2 years as a trainer, preferably with a Tech Support background and strong communication skills. Must be amenable to shifting schedules and onsite work in BGC Taguig. The role offers quarterly bonuses, HMO coverage for the employee and two dependents, and fast-track career progression within a Great Place to Work certified environment.