Account Performance Specialist

Monitor PM compliance and usefulness by site, diagnosing underperforming locations and driving action plans until targets are recovered. Maintain work order hygiene by ensuring data accuracy and identifying root causes behind bad patterns. Unblock coordinators by escalating stalled issues with vendors or uncooperative sites until obstacles are cleared. Partner directly with customer Fleet Managers on scheduling and unit availability while collaborating with the vendor management team on performance issues. This role sits alongside Repairs, PM, and Emergency Roadside Service teams within the Operations Service Center, reporting to the Director of Operations.