ACCOUNT PAYABLE REPRESENTATIVE RBS

Manage daily accounting activities with a primary focus on Accounts Receivable and customer service. Assist with credit card payment processing, troubleshoot online payment issues through Bill Trust, and apply all payments and credits to correct customer accounts via phone or email. Coordinate refund requests for duplicate or overpayments and settle outstanding payments on COD accounts. Oversee incoming calls and emails, process customer billing, and respond to inquiries regarding payments, collections, or billing issues. Minimize outstanding receivables and DSO through collections management while ensuring quality and confidentiality of customer information. Comply with internal standards, QHSE policies, and operational improvement activities as assigned.