Account Opening Team Lead
Hybrid · Kraków, Lesser Poland, Poland
Job Summary
Lead a KYC team responsible for onboarding retail clients; manage day-to-day performance, allocation of work and resources, and training/development of KYC Analysts. Provide production support and expertise in gathering data and supporting documents from diverse sources, validate clients’ KYC risk profiles, and escalate concerns to Compliance. Liaise with New Business, Compliance, and other teams to ensure smooth onboarding, drive continuous improvement in KYC processes, and maintain adherence to global standards. Requires AML/KYC experience, people management, strong communication, stakeholder management, data gathering and analysis, and a proven ability to improve efficiency in onboarding workflows.
Required Qualifications
- Minimum 3 years of AML/KYC experience in financial services, including retail onboarding
- People management experience (minimum 1 year)
- Deep understanding of end-to-end KYC and client onboarding processes
- Experience in managing teams up to 10 FTE
- Strong stakeholder management skills
- Risk awareness (operational, compliance, reputational)
- Problem solving and analytical mindset
- Experience onboarding across different client types
- Familiarity with AML/KYC regulations and guidelines
- Excellent written and oral communication in English
- Detail-oriented
- MS Excel proficiency with ability to design and interpret operational reporting
- Flexibility to adapt to changing priorities and urgent situations
- Process improvement and efficiency
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