Account Manger, PCS Division
$75,000–$85,000 year
On-siteNewburgh, New York, United States
Job Summary
Develop, manage, and grow relationships with referral sources including MLTC plans, hospitals, rehabilitation centers, CHHAs, and community partners. Serve as the primary point of contact for assigned accounts, ensuring consistent communication, responsiveness, and service excellence. Proactively identify new business opportunities and conduct regular in-person and virtual visits to strengthen partnerships and promote agency services. Collaborate with Intake and Recruitment teams to ensure timely case conversion, staffing, and service initiation. Track referral activity, conversion rates, and performance metrics to drive strategic growth initiatives. Resolve service issues raised by referral sources or internal teams in a timely manner. Meet and exceed monthly and quarterly referral and revenue targets while maintaining accurate documentation of all account interactions.
Required Qualifications
- LPN (Licensed Practical Nurse), LMSW (Licensed Master Social Worker) or other graduate degree
- Ability to handle multiple tasks
- Ability to problem solve
- Computer literate in fiscal management and other database programs
- Demonstrate trustworthiness and discrete disposition in carrying out regulatory tasks
- Excellent written and oral communication skills
- Possess excellent interpersonal skills and ability to work well with others
- Proficient in Microsoft Office and CRM/database systems
Desired Qualifications
- Prior experience in home care, healthcare marketing, intake, or account management
- Proven ability to build and maintain professional relationships within the healthcare community
- Demonstrated success in a commission-driven or performance-based role
- Understanding of Personal Care Services (PCS), MLTC plans, and home care operations
- Highly motivated, results-driven, and comfortable working in a fast-paced, target-oriented environment
- Strong organizational and time management skills with the ability to manage multiple accounts
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.