Account Manager
On-siteBangkok, Bangkok, Thailand
Job Summary
Own the full P&L for a portfolio of accounts across Southeast Asia and Greater China, driving revenue and transaction volume through upselling, cross-selling, and new use case expansion. Develop 12-18 month account plans for major clients, articulate growth strategies, and manage churn risk while maintaining an accurate Salesforce pipeline. Build and nurture C-level relationships with CEOs, CFOs, and CTOs, leading Quarterly Business Reviews to provide data-driven insights and demonstrate clear ROI. Partner with internal teams including Product, Marketing, Engineering, Compliance, and Legal to influence the product roadmap and regional strategy. Act as a trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus. Stay ahead of regulatory shifts and payment trends, identifying synergies between Xendit's 7-market licensed infrastructure and specific client needs in Thailand and the region.
Required Qualifications
- 3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments
- Proven track record of consistently growing revenue within accounts
- Familiarity with the Malaysian or Thai market, as well as the broader regional landscape
- You understand the needs and cultural nuances of merchants across local markets, Southeast Asia, and Greater China
- You thrive in 'zero-to-one' environments
- You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team
- You possess professional proficiency in Chinese and English
- You can persuasively present to key stakeholders in Malaysia/Thailand and Greater China
- You can collaborate effectively with internal teams Globally
- You make decisions based on data, not gut feel
- You can analyze transaction patterns to identify untapped potential and risks merchant may face
- You move fast, but you build trust through transparency and reliability
- You constantly ask 'why' and dig deep to understand the root problem, not just the surface request
- You are undeterred by long sales cycles and complex procurement processes
Desired Qualifications
- Experience managing global accounts is a strong plus
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