Account Manager
$65,000–$75,000 year
On-site · Milwaukee, Wisconsin, United States
Job Summary
Account Manager responsible for transitioning accounts from Business Development and serving as the primary contact for existing and newly assigned snow removal and landscaping customers. Manage renewals, identify opportunities to expand services, coordinate enhancement projects from initiation to completion, prepare detailed enhancement proposals, maintain an active Salesforce pipeline, provide weekly CRM progress reports, oversee project budgets and profitability, schedule crews with the Production Manager, conduct regular site visits, ensure service quality and customer satisfaction, and build long-term relationships through proactive communication and collaboration with internal teams.
Required Qualifications
- High school diploma or G.E.D. equivalent required
- Advanced degree preferred
- Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture
- Proven track record of managing customer accounts and successful project delivery
- Excellent communication, time management, and organizational skills
- Superior interpersonal skills with the ability to build rapport with customers and teams
- Proficient in project management and budgeting
- Ability to multi-task and work with pressures of deadlines
- Strong problem-solving skills and attention to detail
- Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work with General Manager, Operations Team, and Senior Leadership
- Goal oriented, strong collaborative mindset
- Strong value system (integrity, honesty)
- Bilingual in Spanish a plus
- Valid Driver’s License required
- Ability to perform site visits, walk on uneven terrain and inspect landscaping projects
- Ability to lift and carry up to 50 pounds
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