Account Manager
RemoteIndia
Job Summary
Manage and grow key client accounts across Wati and Astra, serving as the primary point of contact and trusted advisor for commercials. Develop strategic account plans that map AI agent capabilities to deepen existing messaging usage and drive revenue growth. Collaborate with CSMs to identify opportunities for cross-selling combined solutions, proactively pitching and closing deals that extend beyond core messaging infrastructure. Clearly articulate the value of both standalone and integrated offerings to non-technical stakeholders, translating technical AI capabilities into measurable business outcomes. Negotiate contracts and usage-based pricing to maximize profit while monitoring account performance metrics like NDR and AI adoption to identify expansion opportunities. Work closely with product, engineering, and marketing teams to align on go-to-market strategies and stay current on the roadmap.
Required Qualifications
- 5-8 years in account management, sales, or a related role
- exposure to SaaS, CPaaS, martech, or AI/automation products
- Excellent verbal and written communication skills
- Strong negotiation and contract management skills
- Strong analytical and problem-solving skills
- Experience with CRM software (e.g., HubSpot)
Desired Qualifications
- ideally with exposure to SaaS, CPaaS, martech, or AI/automation products
- Experience selling a multi-product or platform-plus-add-on portfolio
- some familiarity with AI agents, chatbots, or conversational automation
- Comfortable with technology and able to quickly learn new tools
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