Account Manager - UK SMB Markets
On-siteCopenhagen, Capital Region, Denmark
Job Summary
Own the end-to-end renewal process for a defined portfolio of UK SMB customers, driving Gross Renewal Rates and Net Revenue Retention through strategic upsell and cross-sell initiatives. Build detailed account plans, stakeholder maps, and accurate forecasts in Salesforce while leading commercial conversations, business reviews, and contract discussions. Collaborate closely with Customer Success to ensure adoption and value realization, partnering with Marketing on customer stories and Product on feedback loops. Maintain strict data accuracy and pipeline visibility across your portfolio to support sustainable revenue growth.
Required Qualifications
- experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company
- Strong understanding of retention, NRR, upsell, and cross-sell motions
- Solid commercial awareness with the ability to link product value to customer outcomes
- Skilled at managing a large portfolio and keeping accurate account data in CRM systems
- Excellent communication, stakeholder management, and negotiation skills
- Comfortable analysing account performance data and forecasting renewals
- Able to work cross-functionally and thrive in a fast-moving, target-driven environment
Desired Qualifications
- A good understanding of the digital advertising/search marketing industry
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