Account Manager
$90,000–$120,000 year
On-siteVancouver, Washington, United States
Job Summary
Answer buyer questions, fulfill requests, and ensure accounts remain active and performing. Generate regular performance reports covering lead volume, call data, click performance, and conversion rates to translate metrics into actionable updates. Provide bid guidance and pricing recommendations based on data while communicating creative changes and optimization opportunities. Assist in onboarding new buyers by coordinating with Client Operations to ensure smooth integration from contract to live traffic. Serve as the first line of response for issues like lead quality concerns, billing discrepancies, or technical problems, owning follow-through until resolution. Maintain consistent communication through regular check-ins and proactive updates to support client success and identify opportunities for revenue expansion.
Required Qualifications
- Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience)
- 2+ years of experience in account management, client services, or digital marketing
- Strong communication skills, with the ability to manage client relationships and clearly explain performance data
- Analytical mindset with experience interpreting metrics such as lead volume, conversion rates, and campaign performance
- Ability to translate data into actionable insights and optimization strategies
- Understanding of digital marketing, lead generation, or performance-based advertising models
- Experience with reporting tools, spreadsheets, or dashboards (e.g., Excel, Google Sheets)
- Problem-solving skills with the ability to quickly identify issues and drive resolutions
- Strong organizational and time management skills, with the ability to manage multiple accounts simultaneously
- Attention to detail when handling account updates, pricing changes, and performance tracking
- Ability to collaborate cross-functionally with internal teams
- Proactive mindset with a focus on account growth, optimization, and client success
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