Account Manager - Toronto, Canada
$55,000–$66,000 year
HybridToronto, Ontario, Canada
Job Summary
Maintain and develop existing customers by acting as a subject matter expert to optimize service quality, business growth, and satisfaction. Actively identify opportunities to introduce additional services, increasing revenue potential within each customer's portfolio while conducting client care visits to turn relationships into long-term partnerships. Proactively review service needs and usage trends with assigned customers, handle inquiries expediently, and formulate retention strategies using creative thinking. Partner with Operations on customer issues, debrief with management as required, and complete weekly and quarterly reports. Cover the Toronto and surrounding area territory, residing within the region, while adhering to company policies and participating in sales training and promotional campaigns.
Required Qualifications
- 2 years of account management experience
- Bilingual in English and French
- Candidate must reside within the territory
- Maintains and develops existing customers by being the subject matter expert
- Actively identifies opportunities to introduce additional services
- Liaises with customers to understand their requirements
- Conducts client care visits
- Proactively conducts strategic account reviews
- Handles and responds to all customer problems and inquiries
- Formulates strategies to retain customers
- Partner with the Operations team on retention, customer issues and concerns
- Completes standard weekly and quarterly reports
- Participates in all sales and other training provided by WMHS/WMHS
- Maintains a responsible approach to all security and safety matters
- Follows the company's policies and procedures
Desired Qualifications
- Bachelor's Degree with a major in business or sales and marketing
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